Terms of service

Terms of service

Last Updated: August 5, 2026

OVERVIEW
Welcome to Vellora Lane. The words "we", "us" and "our" refer to Vellora Lane, a United States business that operates this store and website, including all related information, content, features, tools, products and services, in order to give customers a curated shopping experience (the "Services"). Vellora Lane is powered by Shopify, which enables us to provide the Services.
The terms and conditions below, together with any policy referenced in them (these "Terms of Service" or "Terms"), describe the rights and responsibilities that apply to anyone using the Services.
Please read these Terms of Service closely, as they carry important information about legal rights and cover areas such as warranty disclaimers and limitations of liability.
Visiting, interacting with, or using the Services means agreeing to be bound by these Terms of Service and by our Privacy Policy. Anyone who does not agree to these Terms of Service or to that Privacy Policy should not use or access the Services.

SECTION 1 - ACCESS AND ACCOUNT
Agreeing to these Terms of Service is a representation of being at least the age of majority in the relevant state or province of residence, and of consenting to any minor dependent using the Services on devices owned, purchased, or managed by the account holder.
Using the Services, including browsing our online store or purchasing any product or service we offer, may require providing certain information such as an email address and billing, payment, and shipping details. Everyone who provides such information represents and warrants that it is correct, current, and complete, and that they hold all rights necessary to provide it.
Each account holder is solely responsible for the security of account credentials and for all activity on the account. An account may not be transferred, sold, assigned, or licensed to anyone else.

SECTION 2 - OUR PRODUCTS
We make every effort to represent our products and services accurately in the online store. Even so, colors and product appearance can differ from how they render on a given screen, depending on the device used and its settings and configuration.
We do not warrant that the appearance or quality of any product or service purchased will meet expectations or match what is depicted in the online store.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of any product we offer to any person, geographic region, or jurisdiction, case by case.

SECTION 3 - ORDERS
Placing an order is an offer to purchase. Vellora Lane reserves the right to accept or decline an order for any reason at its discretion. An order is not accepted until Vellora Lane confirms acceptance, and payment must be received and processed before that happens. Please review an order carefully before submitting it, as Vellora Lane may be unable to accommodate a cancellation request once an order has been accepted. If we do not accept, change, or cancel an order, we will attempt to make contact using the e-mail address, billing address, and/or phone number given when the order was made.
Purchases are subject to return or exchange solely in line with our Refund Policy, and are delivered on the timeline set out in our Shipping Policy.
Everyone who orders represents and warrants that the purchase is for personal or household use, and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions can change without notice. The price charged for a product or service is the price in effect when the order is placed, and it is stated in the order confirmation email. Unless expressly stated otherwise, posted prices exclude taxes, shipping, and handling.
Prices posted in our online store may differ from prices offered in physical stores or in online or other stores operated by third parties. From time to time we may run promotions on the Services that affect pricing and that are governed by terms separate from these Terms. Where promotion terms conflict with these Terms, the promotion terms govern.
Everyone who orders agrees to provide current, complete, and accurate purchase, payment, and account information for every purchase made in our store, and to update account details promptly, including email address, credit card numbers, and expiration dates, so that transactions can be completed and contact can be made when needed.
Everyone who orders represents and warrants that (i) the credit card information provided is true, correct, and complete, (ii) they are duly authorized to use that credit card for the purchase, (iii) charges incurred will be honored by the credit card company, and (iv) charges incurred will be paid at the posted prices, including any shipping and handling charges and all applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY
We ship to addresses within the United States only. We are not liable for shipping and delivery delays. All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers or by events outside our control. Once products are transferred to the carrier, title and risk of loss pass to the customer. Delivery estimates and carrier details appear in our Shipping Policy.

SECTION 6 - INTELLECTUAL PROPERTY
The Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, along with the design, selection, and arrangement of those elements, are owned by Vellora Lane, its affiliates, or its licensors, and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.
These Terms permit use of the Services for personal, non-commercial purposes only. No material on the Services may be reproduced, distributed, modified, turned into a derivative work, publicly displayed, publicly performed, republished, downloaded, stored, or transmitted without our prior written consent. Except where expressly provided here, nothing in these Terms grants or should be read as granting a license or other right under any patent, trademark, copyright, or other intellectual property of Vellora Lane, Shopify, or any third party. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted here are reserved by Vellora Lane.
The names, logos, product and service names, designs, and slogans of Vellora Lane are trademarks of Vellora Lane or its affiliates or licensors, and may not be used without prior written permission from Vellora Lane. The Shopify name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
Access may be provided to customer tools offered by third parties as part of the Services, which we neither monitor nor control nor contribute to.
Access to such tools is provided "as is" and "as available" without warranties, representations, or conditions of any kind and without endorsement. We carry no liability whatsoever arising from or relating to the use of optional third-party tools.
Any use of the optional tools offered through the site is entirely at the user's own risk and discretion, and each user should be familiar with and comfortable with the terms on which the relevant third-party provider offers those tools.
We may also introduce new features through the Services in future, including new tools and resources. Any such feature is likewise part of the Services and is subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks pointing to websites provided or operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party material or website. Anyone who chooses to leave the Services to reach those materials or sites does so at their own risk.
We are not liable for any harm or damages related to access to a third-party website, or to the purchase or use of any product, service, resource, or content on a third-party website. Please review third-party policies and practices carefully and be sure they are understood before entering into any transaction. Complaints, claims, concerns, or questions about third-party products and services should be directed to that third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
Vellora Lane is powered by Shopify, which enables us to provide the Services. Even so, every sale and purchase made in our store is made directly with Vellora Lane. Using the Services is an acknowledgement and agreement that Shopify is not responsible for any aspect of a sale between a customer and Vellora Lane, including any injury, damage, or loss resulting from purchased products and services. Using the Services expressly releases Shopify and its affiliates from all claims, damages, and liabilities arising from or related to purchases and transactions with Vellora Lane.

SECTION 10 - PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy, and certain personal information may also be subject to Shopify's own privacy policy. Using the Services is an acknowledgement that both have been read.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about access to and use of the Services in order to provide and improve them. Information submitted through the Services is transmitted to and shared with Shopify, as well as third parties that may sit in countries other than the one a customer resides in, so that services can be delivered. Our Privacy Policy carries fuller detail on how we, Shopify, and our partners use personal information.

SECTION 11 - FEEDBACK
Anyone who submits, uploads, posts, emails, or otherwise transmits ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback") grants us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback in any medium for any purpose, including commercial use. We may, for example, rely on this license to operate, provide, evaluate, enhance, improve, and promote the Services, and to perform our obligations and exercise our rights under these Terms of Service.
Anyone who submits Feedback also represents and warrants that: (i) they own or hold all necessary rights to that Feedback; (ii) they have disclosed any compensation or incentive received in connection with submitting it; and (iii) the Feedback complies with these Terms. We are and shall be under no obligation (1) to hold Feedback in confidence; (2) to pay compensation for Feedback; or (3) to respond to Feedback.
We may, but are not obliged to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms of Service.
Feedback must not violate the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. Feedback must not contain libelous or otherwise unlawful, abusive, or obscene material, or any computer virus or other malware capable of affecting the operation of the Services or any related website. A false email address may not be used, and no one may pretend to be another person or otherwise mislead us or third parties about the origin of Feedback. Each person is solely responsible for the Feedback they submit and for its accuracy. We take no responsibility and assume no liability for Feedback posted by anyone.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally information on or in the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any error, inaccuracy, or omission, and to change or update information or cancel orders where information is inaccurate, at any time and without prior notice, including after an order has been submitted.

SECTION 13 - PROHIBITED USES
The Services may be accessed and used for lawful purposes only. No one may access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulation, rule, law, or local ordinance; (c) to infringe upon or violate our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including "junk mail", "chain letters", "spam", or any similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or that, as determined by us, may harm Vellora Lane, Shopify, or users of the Services, or expose them to liability.
In addition, no one may: (a) upload or transmit viruses or any other type of malicious code that will or may affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the Services; (e) use any robot, spider, scraping, data gathering and extraction tool, automatic device or process, AI tool (such as agentic AI), or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we use to restrict access to the Services. We reserve the right to suspend, disable, or terminate an account at any time, without notice, where we determine that any part of these Terms has been violated.

SECTION 14 - AGENTS
14.1 This section (the "Agent Terms") applies to anyone who uses, allows, enables, or causes the deployment of an Agent to access, use, or interact with any part of the Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, a person or entity, and that can run on behalf of or using a person's device without direct supervision.
14.2 No Agent may access, use, or interact with the Services unless it identifies itself at all times and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with the Services once we have asked that Agent to refrain from doing so.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with the Services.
14.4 Agents must: (i) identify in all HTTP/HTTPS requests that the request comes from an Agent, and disclose the Agent's name by including "Agent/[agent name]" in the request's user agent string; (ii) not conceal or obfuscate that access, use, or interaction comes from an Agent, whether by (a) mimicking human behavior and interaction patterns or (b) completing or circumventing CAPTCHAs or other measures meant to distinguish computer use from human use; (iii) answer truthfully any question or prompt that seeks to determine whether an interaction comes from a human or a computer; and (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 15 - TERMINATION
We may terminate this agreement or access to the Services, or any part of them, in our sole discretion at any time and without notice, and all amounts due up to and including the date of termination remain payable.
The following sections continue to apply after any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provision that by its nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES
Information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of that information, and any reliance placed on it is strictly at the reader's own risk. We disclaim all liability and responsibility arising from any reliance placed on such material by any visitor to the Services or by anyone informed of its contents.
EXCEPT AS EXPRESSLY STATED BY VELLORA LANE, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE', WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY IN EVERY CASE.

SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL VELLORA LANE, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM USE OF ANY OF THE SERVICES OR ANY PRODUCT PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 18 - INDEMNIFICATION
Everyone who uses the Services agrees to indemnify, defend, and hold harmless Vellora Lane, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any loss, damage, liability, or claim, including reasonable attorneys' fees, payable to a third party and arising out of (1) a breach of these Terms of Service or the documents they incorporate by reference, (2) a violation of any law or of the rights of a third party, or (3) access to and use of the Services.
We will give notice of any indemnifiable claim, and a failure to give prompt notice will not relieve the indemnifying party of its obligations unless that party is materially prejudiced. We may control the defense and settlement of such a claim at the indemnifying party's expense, including choice of counsel, but will not settle a claim that imposes non-monetary obligations without consent, which will not be unreasonably withheld. The indemnifying party will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 19 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be treated as severed from these Terms of Service. Such a determination does not affect the validity and enforceability of the remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT
A failure by us to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.
These Terms of Service, together with any policy or operating rule posted by us on this site or in respect of the Services, form the entire agreement and understanding between each customer and us and govern use of the Services, superseding any prior or contemporaneous agreement, communication, or proposal, whether oral or written, including any earlier version of the Terms of Service.
Ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 - ASSIGNMENT
This agreement, and any right or obligation under these Terms, may not be delegated, transferred, or assigned by a customer without our prior written consent, and any such attempt is null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice.

SECTION 22 - GOVERNING LAW
These Terms of Service, and any separate agreement under which we provide the Services, are governed by and construed in accordance with the laws of the State of Arizona and the federal laws of the United States, without regard to conflict of law principles. Each customer and Vellora Lane consent to venue and personal jurisdiction in the state and federal courts located in Maricopa County, Arizona.

SECTION 23 - HEADINGS
The headings used in this agreement are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE
The most current version of the Terms of Service can be reviewed at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. Checking this page periodically for changes is the responsibility of each customer. We will give notice of material changes as applicable law requires, and those changes take effect on the date specified in that notice. Continued use of or access to the Services after changes are posted constitutes acceptance of them. Related terms are set out in our Privacy Policy, our Shipping Policy, and our Refund Policy, and common questions are answered on our FAQ page.

SECTION 25 - CONTACT INFORMATION
Store Address: 1138 North Oro Vista, Litchfield Park Arizona 85340, United States
Store Email: info@velloralane.com
Store Phone: +1(623)303-4574
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (MST)
We do our best to reply to e-mails within 1-2 business days.