Shipping policy

Shipping policy

Last Updated: August 5, 2026

At Vellora Lane, shipping is kept simple and transparent. Every order ships free within the United States.

Shipping Locations
Vellora Lane is based in the United States and ships to United States addresses only. International orders are not accepted at this time, so no customs charges, duties, or import fees ever apply.

Delivery Times
Order Cutoff Time: 5:00 PM (MST). Anything placed after the cutoff begins processing the next business day, which can add one extra day to the estimate.
Order Handling Time: 1-2 business days (Monday-Friday). Once an order is processed it is handed to one of our trusted carriers.
Transit Time: 7-8 business days (Monday-Friday).
Estimated Delivery Time: 8-10 business days in total.
Please keep in mind that delivery windows are estimates and can shift for reasons outside our control.

Carrier Services
We work with dependable domestic carriers to move orders across the United States, including USPS, UPS, and FedEx.

Shipping Costs
Free Shipping: every order delivered within the United States ships free, with no minimum order value.
No surcharges are added at checkout, and because all shipments stay inside the United States there are no cross-border fees of any kind.

Delivery Issues
When a shipment runs late, goes missing, or hits any other snag, contact the customer service team right away and we will make sure the order arrives safely. If a parcel is confirmed lost, the refund and replacement options are set out in our Refund Policy.

Tracking an Order
A tracking number is emailed the moment an order leaves our facility. Shipments can be followed on our Order Tracking Page.

Changes to This Policy
This Shipping Policy may be revised at any time. Any change appears on this page with a new Last Updated date, and continued use of the website after a revision is posted counts as acceptance of the updated policy. Related terms are set out in our Terms of Service and our Privacy Policy.

Questions? Visit our FAQ page, read the Refund Policy, or contact the customer support team using the details below.

Contact Information
Store Address: 1138 North Oro Vista, Litchfield Park Arizona 85340, United States
Store Email: info@velloralane.com
Store Phone: +1(623)303-4574
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (MST)
We do our best to reply to e-mails within 1-2 business days.