FAQ

Orders are processed Monday through Friday. Anything placed before the 5:00 PM MST cutoff enters handling the same business day, and anything after it moves to the next one. Handling takes 1–2 business days and transit takes a further 7–8, so an order typically arrives within a total of 8–10 business days. A confirmation email with tracking is sent the moment a parcel ships, and progress can be followed any time on the Order Tracking page. Delivery windows are estimates and can shift for reasons outside our control — full details are in the Shipping Policy.

Yes. Every order delivered within the United States ships free, with no minimum order value and no surcharges added at checkout. Deliveries are handled by trusted domestic carriers including USPS, UPS and FedEx.

Not at this time. Vellora Lane is based in the United States and ships only to addresses within the United States, which means customs charges, duties and import fees never apply to an order.

An order can be cancelled within 24 hours of being placed — email info@velloralane.com with the order number and we will take care of it. Past that 24-hour window a cancellation cannot be guaranteed, since the order may already be in processing, and once a parcel has been dispatched it can no longer be cancelled. It can still be sent back after delivery under the Return and Refund Policy.

Returns are accepted for 30 days from the day an order arrives. Items need to come back unworn and in original condition, with all original packaging, tags and accessories included. Restocking fees are never charged. A small number of pieces cannot be sent back for hygiene and safety reasons, and those are marked clearly on the product page. The full terms are set out in the Return and Refund Policy.

Email info@velloralane.com with the order number and the reason for the return. We reply with a return authorization, then the item goes back securely in its original packaging along with every tag, accessory and document, shipped using the instructions in that email. Exchanges work the same way — mention the size, color or product wanted and we will arrange a quick swap.

Nothing at all is charged when an item arrives incorrect, damaged in transit or defective in any way — that return costs the customer nothing. When the wrong item was ordered, the fit is not right, or a piece is simply no longer wanted, the actual return shipping cost is covered by the customer, and original shipping charges are non-refundable.

Each return is inspected on arrival to confirm it meets the conditions above. After approval, please allow up to 7 business days for the refund to be issued back to the original payment method. Exact timing beyond that depends on the bank or payment provider involved.

Pieces run true to size, so the size normally worn is the size to order. The range runs XS through 2XL. Most fabrics are woven and non-elastic, so anyone falling between two sizes is better off taking the larger one. The exact fit and the amount of stretch in a given piece are listed under Product Details on every product page.

Every product page carries its own size chart inside the description, listing bust, waist, hip, sleeve and length measurements in inches for each size. Measurements are taken flat by hand and can vary by 0.5–1 inch. Comparing them against a garment that already fits well is the most reliable way to choose. Questions about a specific piece are always welcome at info@velloralane.com.

A different size can be arranged within 30 days of delivery, as long as the piece is unworn and still carries its original tags. Email info@velloralane.com with the order number and the size needed and we will set up the exchange. Return shipping on a size swap is covered by the customer, as set out in the Return and Refund Policy.