Refund policy

Last Updated: August 5, 2026

At Vellora Lane, every purchase should feel right. When something misses the mark, returning it is simple and free of hassle. This policy applies to orders placed and delivered within the United States.

Order Cancellations

An order can be cancelled within 24 hours of being placed by emailing info@velloralane.com with the order number. Past that 24-hour window a cancellation cannot be guaranteed, since the order may already be in processing. Once a parcel has been dispatched it can no longer be cancelled, though it can still be sent back after delivery under the terms below.

30-Day Easy Returns

Returns are accepted under the following conditions:

  • Return Window:
    30 days from the day an order arrives
  • Item Condition:
    Unworn and in original condition, returned with all original packaging, tags, and accessories
  • Restocking Fee:
    $0 — restocking fees are never charged here

Our support team walks customers through each step of the process.

Return Costs

  • Defective or Incorrect Products:
    A return costs nothing at all when an item arrives incorrect, damaged in transit, or defective in any way.
  • Change of Mind:
    When the wrong item was ordered, the fit is not right, or a piece is simply no longer wanted, the actual return shipping cost is covered by the customer. Original shipping charges are non-refundable.

How to Return an Item

Please follow these three steps:

  • 1. Contact Us:
    Email info@velloralane.com with the order number and the reason for the return.
  • 2. Pack the Item:
    Repack it securely in the original packaging along with every accessory, tag, and document.
  • 3. Send It Back:
    Ship the return following the instructions given in the return authorization email.

Refund Process

Each return is inspected on arrival to confirm it meets the criteria above. After approval, please allow up to 7 business days for the refund to be issued back to the original payment method. Exact timing depends on the bank or payment provider involved.

Exchanges

Exchanges are welcome. For a different size, color, or product, email info@velloralane.com and we will arrange a quick swap.

Order Not Delivered

If a parcel has not arrived within the estimated window set out in our Shipping Policy, email info@velloralane.com with the order number. We will open an investigation with the carrier, and if the package is confirmed lost we will issue a full refund or send a replacement at no cost.

Non-Returnable Items

For hygiene and safety reasons a small number of items cannot be sent back. Those pieces are clearly marked as non-returnable on the product page.

Policy Updates

Vellora Lane reserves the right to modify this Return and Refund Policy at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes are posted constitutes acceptance of the revised policy. Related terms are set out in our Terms of Service and our Privacy Policy.

Need Assistance?

For additional help, please visit our FAQ page, check our Shipping Policy, or contact our customer support team.

Contact Information

We do our best to reply to emails within 1–2 business days.